FAQ - Identity Switcher


Below we have listed the most common questions on the Identity Switcher.

I do not have a Shopify Plus subscription, can I use the Identity Switcher?

No, this is not possible. We need the Shopify Multipass feature and API. The API is only available for Shopify Plus merchants. You can find more information here.

Is it possible to assume all customers?

Yes, in the admin interface you can update an existing agent to a super agent. This will show all the customers (agents are excluded) in the interface. Also when new customers are added in Shopify, these are shown in the list.

I am assuming a customer, how can I switch to another customer?

In the right bottom of the shop a widget is shown where you can switch to the Portal of the Identity Switcher. There you can select another customer that you would like to assume.

You do not see the answer to your question? Please contact us or drop your question below in the comments section.

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